Terms and Conditions of Sale
Paco Hardware Inc — Effective September 6, 2026. These Terms govern every quotation, order, sale and delivery of products by Paco Hardware Inc to trade and wholesale customers. By placing an order you accept these Terms in full.
1. Who these terms apply to
1.1 These Terms and Conditions of Sale (the “Terms”) govern every quotation, order, sale and delivery of products by Paco Hardware Inc (“PACO”, “we”, “us”) to any customer (“you”), whether placed through pacohardware.com, by email, by phone, through a sales representative or at our warehouse counter.
1.2 PACO sells to the trade: cabinet makers, millworkers, contractors, installers, retailers and other businesses. By opening a trade account or placing an order you confirm that you are purchasing for business purposes.
1.3 If you purchase as a consumer, nothing in these Terms limits any right you have under the Ontario Consumer Protection Act, 2002 or other law that cannot be excluded by agreement.
1.4 These Terms prevail over any terms on your purchase order or other document unless we have expressly agreed to them in writing. Placing an order is acceptance of these Terms.
2. Trade accounts
2.1 Trade accounts are opened at our discretion on completion of a trade-account request and any verification we reasonably require, including proof of business registration or an HST number.
2.2 You are responsible for everyone who orders on your account. Keep your sign-in details confidential and tell us immediately at support@pacohardware.com if you suspect unauthorised use. Orders placed using your credentials are binding on you until we receive that notice.
2.3 Trade pricing shown when you are signed in is confidential to your business and is not to be published or shared.
2.4 We may suspend, limit or close a trade account at any time, including for overdue balances, breach of these Terms, inactivity of more than 12 months, or a change in your credit standing.
3. Quotations, orders and acceptance
3.1 Written quotations are valid for 30 days from the date issued unless the quotation states otherwise, and are subject to product availability at the time of order.
3.2 Every order is an offer to buy. An order is not binding on PACO until we issue an order confirmation or ship the goods, whichever comes first. We may decline or adjust any order before that point, including for pricing or description errors, stock shortages, credit limits or account issues, and we will tell you promptly if we do.
3.3 Where an item is out of stock we may ship the available items and place the balance on backorder. Backordered items ship when they arrive at our warehouse at the price confirmed on your order, unless you cancel the backorder before it ships.
3.4 Special-order items (products we do not normally stock and bring in for you) and custom or cut-to-order items require full payment at the time of order and cannot be cancelled once we have placed the order with our supplier.
4. Prices and taxes
4.1 All prices are in Canadian dollars unless your account is expressly set up in another currency. Prices shown when you are signed in reflect your account’s trade pricing tier and any quantity breaks that apply to the quantity ordered.
4.2 Prices exclude HST/GST, provincial sales taxes, shipping, dangerous-goods surcharges and any duties or brokerage on shipments outside Canada. Taxes are added at checkout or on the invoice at the rate in force on the invoice date. If you hold a valid exemption certificate, send it to support@pacohardware.com before ordering so we can apply it.
4.3 Prices may change without notice to reflect supplier cost, exchange-rate or freight changes. The price that applies is the price confirmed on your order confirmation. Backorders ship at the confirmed price.
4.4 Where an obvious pricing error appears on the website, a quotation or an invoice, we may correct it and offer you the choice to proceed at the corrected price or cancel the affected items for a full refund of any amount paid.
5. Payment
5.1 Unless we have approved credit terms for your account in writing, payment is due in full before goods are shipped or released for pickup.
5.2 Approved credit accounts are invoiced on dispatch and are payable within the period stated on the invoice (our standard trade term is net 30 days from invoice date). Credit limits are set and reviewed by PACO and may be reduced or withdrawn at any time.
5.3 We accept electronic funds transfer, wire transfer, Interac e-Transfer, business cheque, Visa and Mastercard, and cash or debit at our warehouse counter. Goods paid by cheque are released once the cheque has cleared.
5.4 Overdue amounts bear interest at 1.5% per month (19.56% per year) from the due date until paid, and a returned-payment charge of $45 applies to any dishonoured cheque or reversed payment. We may suspend shipments and pickups on an account with any overdue balance and may apply payments received to the oldest outstanding invoice.
5.5 You must raise any dispute about an invoice in writing within 14 days of the invoice date; the undisputed part remains payable on its due date. You may not withhold or set off payment against any claim you have against us unless we have agreed in writing.
5.6 If we refer an overdue account for collection, you are responsible for our reasonable collection costs and legal fees to the extent permitted by law.
6. Shipping and delivery
6.1 Orders ship from our warehouse at 2417 Drew Road, Mississauga, Ontario. In-stock orders confirmed by 2:00 PM Eastern Time on a business day are dispatched the same business day; orders confirmed after that time are dispatched the next business day.
6.2 We ship by common carrier across Canada. Shipping charges are calculated at checkout or quoted on your order confirmation and are payable with the order. Delivery dates and transit times are estimates; we are not liable for carrier delays.
6.3 Some adhesives, solvents, aerosols and other regulated products are classed as dangerous goods. These ship by ground only, may attract a dangerous-goods surcharge, and may not be available for delivery to some addresses. Where a product cannot ship to your address we will tell you before dispatch.
6.4 Risk of loss or damage passes to you when the goods are handed to the carrier at our warehouse, or when you or your agent collect them. If you ask us to use your own carrier or account, that carrier is your agent from the moment of handover.
6.5 Inspect every delivery on receipt. Report shortages, incorrect items and visible shipping damage to support@pacohardware.com within 48 hours of delivery, with photographs of the goods and their packaging, so that we can file a carrier claim on your behalf. Note damage on the carrier’s delivery record wherever possible. Claims made after 48 hours may be refused by the carrier and, in that case, by us.
6.6 We may make partial deliveries. Each delivery is invoiced separately and treated as a separate contract; a problem with one delivery does not entitle you to cancel or withhold payment for another.
7. Warehouse pickup
7.1 Pickup is available at 2417 Drew Road, Mississauga, Ontario L5S 1A1 during our counter hours, Monday to Friday, 9:00 AM to 6:00 PM and Saturday, 9:30 AM to 4:00 PM Eastern Time, excluding statutory holidays. We will confirm when your order is ready; please wait for that confirmation before travelling.
7.2 The person collecting must present the order confirmation and, for credit accounts, may be asked for identification. Goods collected are treated as delivered and accepted, subject to clause 6.5.
7.3 Orders not collected within 10 business days of our ready-for-pickup notice may be returned to stock. Prepaid amounts are credited to your account less any restocking fee under clause 9, and special-order items remain payable in full.
8. Title and security interest
8.1 Title to goods remains with PACO until we have received payment in full for those goods and for every other amount then due on your account, even though risk passes under clause 6.4.
8.2 Until title passes you hold the goods as our bailee, must store them so they are identifiable as ours, and may use or resell them only in the ordinary course of your business. If you resell them before paying us, you hold the proceeds on our behalf up to the amount you owe.
8.3 You grant PACO a purchase-money security interest in all goods supplied on credit and their proceeds, to secure payment. You consent to us registering that interest under the Ontario Personal Property Security Act and, if any amount is overdue, to us entering your premises during business hours to recover unpaid goods.
9. Returns
9.1 Every return needs a Return Merchandise Authorization (RMA) number. Request one from support@pacohardware.com within 30 days of delivery, quoting the invoice number, item and reason. Returns received without an RMA number, or after the RMA has expired, may be refused or returned to you at your cost.
9.2 Returned items must be unopened, unused, in their original undamaged packaging with all labels and inserts, and in resalable condition. We inspect every return; items that do not meet this condition are returned to you or credited at a reduced value.
9.3 Returns accepted for reasons other than our error carry a restocking fee of 15% of the invoiced price (minimum $10), and return shipping is at your cost and risk. Where we shipped the wrong item or the item was defective on arrival, we arrange the return and no fee applies.
9.4 The following cannot be returned unless defective or shipped in error: custom, cut-to-length and cut-to-order items; special-order items; opened adhesives, chemicals, sealants and other consumables; products past their shelf-life or “use by” date; clearance and discontinued items sold as such; and items not purchased from PACO.
9.5 Approved returns are credited to your PACO account or refunded to the original payment method within 10 business days of our receiving and inspecting the goods. Original shipping charges are not refunded unless the return is due to our error.
10. Warranty
10.1 Products made by third-party manufacturers (including Blum, Salice, Hettich, Sugatsune, Rev-A-Shelf, Jowat and Helmitin) carry the manufacturer’s own warranty, on the manufacturer’s terms. PACO passes that warranty through to you and will help you make a manufacturer claim on request, but gives no warranty of its own on those products.
10.2 PACO-brand products are warranted to be free from defects in materials and workmanship for 12 months from the invoice date. Our sole obligation under this warranty is, at our option, to repair or replace the defective product or credit its invoiced price. Return the product with proof of purchase under an RMA.
10.3 No warranty covers normal wear, cosmetic variation in finish, colour or grain between production batches, damage from improper storage, installation, use, modification or maintenance, use outside the manufacturer’s published specifications, or adhesives and chemicals used after their stated shelf life or outside their technical data sheet.
10.4 Except as set out in this clause 10 and to the fullest extent the law allows, PACO excludes all other warranties, conditions and representations, express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.
11. Product information and suitability
11.1 Descriptions, dimensions, load ratings, images and drawings on our website and in catalogues are provided for general guidance. They are drawn from manufacturer data and may contain errors or change without notice. Colours and finishes on screen are approximate.
11.2 You are responsible for deciding whether a product is suitable for your application, for checking fit and compatibility before installation, and for following the manufacturer’s installation instructions. Advice given by our staff is given in good faith from general experience and does not replace the manufacturer’s specification.
11.3 Adhesives, sealants and chemicals must be tested on your own materials under your own production conditions before use. Performance depends on substrates, surface preparation, temperature, humidity, application method and equipment, none of which we control. We accept no liability for bond failure, finish damage or production loss arising from the use of such products.
11.4 Technical data sheets (TDS) and safety data sheets (SDS) are available for regulated products on request or from the product page where linked. You are responsible for complying with WHMIS and all other laws that apply to receiving, storing, handling, using and disposing of such products, and for passing SDS information to your workers and customers where required.
12. Cancellations and changes
12.1 You may cancel or change an order for stocked items at no charge at any time before we dispatch it or notify you that it is ready for pickup. Contact support@pacohardware.com or your sales representative as soon as possible.
12.2 Once dispatched, an order can only be returned under clause 9.
12.3 Special-order, custom and cut-to-order items cannot be cancelled once we have committed to our supplier or begun work, and remain payable in full.
12.4 We may cancel an order, in whole or part, if a product is discontinued, unavailable within a reasonable time or affected by an event under clause 15, and will refund any amount paid for the cancelled part.
13. Limitation of liability
13.1 To the fullest extent permitted by law, PACO’s total liability for any claim arising out of or relating to a product or an order — whether in contract, tort (including negligence), statute or otherwise — is limited to the invoiced price of the product giving rise to the claim.
13.2 PACO is not liable for any indirect, incidental, special, consequential or punitive loss, including loss of profit, revenue, business or goodwill, cost of labour, removal, reinstallation or replacement, damage to other materials or finished work, or delay, even if we were advised that such loss was possible.
13.3 Nothing in these Terms excludes or limits liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud.
13.4 Any claim against PACO must be brought within one year after the cause of action arose, to the extent the law permits.
14. Indemnity
14.1 You will indemnify PACO, its directors, employees and agents against any claim, loss, cost or expense (including reasonable legal fees) arising from your installation, use, modification or resale of products, your breach of these Terms, or your failure to comply with any law that applies to the products in your hands — except to the extent caused by our negligence or breach.
15. Events outside our control
15.1 PACO is not liable for any failure or delay caused by events beyond our reasonable control, including supplier or manufacturer failure, carrier disruption, port or border delays, strikes, fire, flood, severe weather, epidemic, government action, utility or internet failure, or shortage of materials. Delivery dates are extended for the duration of the event. If an event continues for more than 60 days, either of us may cancel the affected part of the order without liability, and we will refund any amount paid for it.
16. Website, content and brands
16.1 Use of pacohardware.com, including trade-account access, is subject to these Terms and our Privacy Policy. We may modify, suspend or withdraw any part of the website at any time.
16.2 All content on the website and in our catalogues — text, photographs, drawings, data and layout — is owned by or licensed to PACO and may not be copied, scraped or reused without our written permission, other than to place orders and use the products you buy.
16.3 Manufacturer names, logos and product names (including Blum, Salice, Hettich, Sugatsune, Rev-A-Shelf, Jowat and Helmitin) are the trademarks of their respective owners and are used only to identify genuine products we distribute. PACO and the PACO logo are trademarks of Paco Hardware Inc.
16.4 We may communicate with you electronically about your account and orders, including order confirmations, invoices and statements, at the email address on your account. You agree that electronic records satisfy any legal requirement that a communication be in writing.
17. Privacy
17.1 We collect and use business and personal information in accordance with our Privacy Policy at pacohardware.com/privacy, which forms part of these Terms. Credit assessment may involve obtaining information from credit-reporting agencies and trade references you provide.
18. Governing law and disputes
18.1 These Terms and every order are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
18.2 If a dispute arises, both of us will first try in good faith to resolve it through discussion between senior representatives within 30 days of written notice. Failing that, the courts of Ontario sitting in the Toronto region have exclusive jurisdiction, and you submit to that jurisdiction — except that PACO may bring an action to recover an unpaid debt in any court with jurisdiction over you.
19. General
19.1 Entire agreement. These Terms, your order confirmation and any written credit agreement are the entire agreement for each order and replace all earlier discussions and representations.
19.2 Changes. We may update these Terms from time to time by posting the new version at pacohardware.com/terms. The version in force when an order is confirmed applies to that order.
19.3 Severability. If any part of these Terms is found unenforceable, the rest continues in force and the unenforceable part is read down to the minimum extent necessary.
19.4 Assignment. You may not transfer your account or any order without our written consent. We may assign our rights to receive payment.
19.5 Waiver. A delay or failure to enforce any right is not a waiver of that right.
19.6 Notices. Notices to PACO must be sent to the address or email in clause 20. Notices to you may be sent to the address or email on your account.
19.7 Language. These Terms are drawn up in English at the express wish of both parties. Les présentes conditions sont rédigées en anglais à la demande expresse des parties.
20. Contact and company details
Legal name: Paco Hardware Inc
Address: 2417 Drew Road, Mississauga, Ontario L5S 1A1, Canada
Phone: +1 905-678-8464
Email: support@pacohardware.com
HST number: 702004912 RT0001